We are looking for a Customer Success & Software Integration Agent who is passionate about technology, customer service, and social media. You will play a key role in supporting clients, from integrating our solutions to training them, while also contributing to the automation of customer support through AI. Additionally, you will manage our online user community and organize virtual and in-person events to drive engagement and loyalty.
Careers
We are always on the lookout for new talent to join our team. Your next challenge awaits.
Our culture is as human as they come.
Being part of the Alfred team means working with people who care about you, and who walk the talk: we are committed to providing you with an experience that lives up to the one presented to you at the interview, and we do everything we can to help you achieve your professional goals while respecting your priorities.
See the jobs
Our offices
Alfred is a 100% remote work environment. Our offices stretch from Québec City to San Francisco, and each team member may choose where they want to be.
What we offer
Flexible hours and remote working
Competitive salary that rewards your expertise
Comprehensive group insurance plan
Opportunities for rapid advancement within the company
Horizontal hierarchy where everyone is part of the team
Corporate culture focused on employee well-being
Employees Testimonials
"Working in our team is an enriching experience where everyone's skills are valued, even with an unconventional background like mine in economics and data science. I've been well-supported to enhance my AI and development skills, actively contributing to a growing company. The flexibility of remote work and our wellness-focused corporate culture not only promotes a better work-life balance but also enables meaningful participation in the company's growth."
- Mathieu Gonthier, Data scientist and AI developer
Employees Testimonials
"Working at Alfred is a great. The team is respectful and supportive, making it a pleasure to collaborate every day. Having worked in this industry for years, I love that Alfred is dedicated to truly helping the beverage management industry—it resonates deeply with me. Plus, the freedom to innovate and the flexibility to work from anywhere in the world are just some of the perks that make this company exceptional."
- Maxime Desrosiers, Business Analyst & Quality Assurance
Employees Testimonials
"Working at Alfred is very rewarding. We contribute to an innovative product that makes a real difference for our clients, and it is very gratifying. The flexibility to work from anywhere shows that we are trusted and boosts our productivity. Meeting industry leaders is an honor for me and allows me to create lasting relationships. Working for a start-up is a constant challenge, but it helps us grow both professionally and personally. We develop resilience, creativity, and focus. I am proud to be part of this team."
- Marylise Trepanier, Director of Key Accounts Hospitality
Employees Testimonials
"It's the first time I'm in a 100% remote work environment, and it's awesome. Thanks to the team dynamics, we always feel connected and supported. The implemented tools contribute to making our work and exchanges efficient. Also, mutual trust and horizontal hierarchy foster collaboration and allow us to fully contribute to our projects with a lot of freedom of action."
- Geneviève Lamy, Director of Communications & Marketing
Employees Testimonials
"Working in our team is an enriching experience where everyone's skills are valued, even with an unconventional background like mine in economics and data science. I've been well-supported to enhance my AI and development skills, actively contributing to a growing company. The flexibility of remote work and our wellness-focused corporate culture not only promotes a better work-life balance but also enables meaningful participation in the company's growth."
- Mathieu Gonthier, Data scientist and AI developer
Employees Testimonials
"Working at Alfred is a great. The team is respectful and supportive, making it a pleasure to collaborate every day. Having worked in this industry for years, I love that Alfred is dedicated to truly helping the beverage management industry—it resonates deeply with me. Plus, the freedom to innovate and the flexibility to work from anywhere in the world are just some of the perks that make this company exceptional."
- Maxime Desrosiers, Business Analyst & Quality Assurance
Employees Testimonials
"Working at Alfred is very rewarding. We contribute to an innovative product that makes a real difference for our clients, and it is very gratifying. The flexibility to work from anywhere shows that we are trusted and boosts our productivity. Meeting industry leaders is an honor for me and allows me to create lasting relationships. Working for a start-up is a constant challenge, but it helps us grow both professionally and personally. We develop resilience, creativity, and focus. I am proud to be part of this team."
- Marylise Trepanier, Director of Key Accounts Hospitality
Employees Testimonials
"It's the first time I'm in a 100% remote work environment, and it's awesome. Thanks to the team dynamics, we always feel connected and supported. The implemented tools contribute to making our work and exchanges efficient. Also, mutual trust and horizontal hierarchy foster collaboration and allow us to fully contribute to our projects with a lot of freedom of action."
- Geneviève Lamy, Director of Communications & Marketing
Employees Testimonials
"Working in our team is an enriching experience where everyone's skills are valued, even with an unconventional background like mine in economics and data science. I've been well-supported to enhance my AI and development skills, actively contributing to a growing company. The flexibility of remote work and our wellness-focused corporate culture not only promotes a better work-life balance but also enables meaningful participation in the company's growth."
- Mathieu Gonthier, Data scientist and AI developer
Employees Testimonials
"Working at Alfred is a great. The team is respectful and supportive, making it a pleasure to collaborate every day. Having worked in this industry for years, I love that Alfred is dedicated to truly helping the beverage management industry—it resonates deeply with me. Plus, the freedom to innovate and the flexibility to work from anywhere in the world are just some of the perks that make this company exceptional."
- Maxime Desrosiers, Business Analyst & Quality Assurance
Employees Testimonials
"Working at Alfred is very rewarding. We contribute to an innovative product that makes a real difference for our clients, and it is very gratifying. The flexibility to work from anywhere shows that we are trusted and boosts our productivity. Meeting industry leaders is an honor for me and allows me to create lasting relationships. Working for a start-up is a constant challenge, but it helps us grow both professionally and personally. We develop resilience, creativity, and focus. I am proud to be part of this team."
- Marylise Trepanier, Director of Key Accounts Hospitality
Employees Testimonials
"It's the first time I'm in a 100% remote work environment, and it's awesome. Thanks to the team dynamics, we always feel connected and supported. The implemented tools contribute to making our work and exchanges efficient. Also, mutual trust and horizontal hierarchy foster collaboration and allow us to fully contribute to our projects with a lot of freedom of action."
- Geneviève Lamy, Director of Communications & Marketing
A career boost, on a silver platter.
Be the next big thing, within the next big thing in Beverage Management worldwide.
Customer Success & Software Integration Agent
Spontaneous application
Your dream job isn't listed but you still want to bring something to the table? Apply anyway! We will contact you if a position at Alfred corresponds to what you are looking for.
Apply now
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About Alfred Technologies
Alfred Technologies is an innovative company specializing in integrating artificial intelligence to optimize operations in the hospitality and restaurant industries. Our mission is to enhance the customer experience by automating processes and providing intelligent and efficient tools.
Job Description
We are looking for a Customer Success & Software Integration Agent who is passionate about technology, customer service, and social media. You will play a key role in supporting clients, from integrating our solutions to training them, while also contributing to the automation of customer support through AI. Additionally, you will manage our online user community and organize virtual and in-person events to drive engagement and loyalty.
Key Responsibilities
Customer Support & Assistance
- Respond to customer inquiries via phone, email, and live chat.
- Diagnose and resolve technical issues related to our solutions.
- Track and follow up on customer requests to ensure high satisfaction levels.
- Work closely with technical and product teams to improve the user experience.
Client Onboarding & Training
- Guide new clients through the integration and setup of our solutions.
- Train clients on key features to maximize the value of our technology.
- Create and update user guides, tutorials, and knowledge base resources to improve customer autonomy.
Automation & Continuous Improvement
- Leverage AI and digital tools to optimize and automate customer support processes.
- Implement standards and workflows to improve responsiveness and efficiency.
- Contribute to the development of chatbots and AI-driven assistants to reduce repetitive inquiries and enhance user experience.
- Analyze customer feedback and propose continuous improvements to our products and services.
Community Engagement & Social Media Management
- Respond to customer inquiries on social media platforms (Facebook, LinkedIn, TikTok, Twitter/X).
- Grow and engage our online user community
- Organize webinars, conferences, and virtual events to showcase our solutions and train clients.
- Monitor comments and mentions to ensure proactive interaction with our community.
On-Site Presence at Events
- Be available to travel to project sites during major events (e.g., Montreal Formula 1 Grand Prix, festivals, sports events, etc.).
- Provide on-the-ground support to assist and train clients in real-time during critical operations.
- Offer technical and operational support on-site to maximize the performance of our solutions.
Ideal Candidate Profile
✅ Fluent in French and English (written and spoken).
✅ Experience in customer service, software integration, or technical support.
✅ Excellent communication and teaching skills to effectively train clients.
✅ Passion for technology and the ability to quickly learn new tools.
✅ Experience or interest in artificial intelligence and automation.
✅ Strong knowledge of social media and the ability to engage with an online community.
✅ Experience in community management, webinar hosting, and event planning.
✅ Ability to structure processes and optimize operational efficiency.
✅ Availability to travel occasionally for major client events (including some weekends).
Why Join Us?
💡 A fast-growing company focused on AI and innovation.
📈 Opportunities for rapid career advancement.
🎓 Comprehensive and ongoing training on our technologies.
🏡 Hybrid work model with up to 2 remote workdays per week.
🧳 Travel to key client events.
💰 Competitive salary and attractive benefits.
If you want to play a key role in enhancing customer service while integrating AI, social media, and event management, join us now! 🚀
Send your resume to carrieres@alfredtechnologies.com
